Privacy policy

Effective Date: October 2025

Katch Communications Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and safeguard your personal information when you visit or interact with our website mum-love.com(the “Site”).

Please take a moment to read this carefully. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Katch Communications Ltd

39 Worthington Rd

Surbiton

KT6 7RU

Email: info@mum-love.com

1. Information We Collect

We may collect and process the following types of personal information:

  • Information you provide when you sign up, join our community, subscribe to newsletters, or fill out forms on our website (such as your name, email address, and any details you include in your profile or messages).

  • Information from surveys, feedback forms, or participation in events, giveaways, or campaigns.

  • Records of communication between you and us.

  • Details of your visits to our site, including usage data and traffic patterns (to help usimprove our services).

  • Photographs, testimonials, or quotes you consent to share for marketing or PR purposes.

2. How We Use Your Information

We use your information to:

  • Manage your account and provide access to our services.

  • Share relevant updates, content, and opportunities from Mum Love and our trusted partners (with your consent).

  • Send newsletters, event invitations, or wellbeing content you’ve subscribed to.

  • Improve the website experience and personalise your journey.

  • Ensure community safety and comply with our legal obligations.

We do not sell your information to anyone.

3. Cookies and Analytics

Our website uses cookies to improve your browsing experience and understand how people use our site.

You can manage or disable cookies through your browser settings.

Please see our Cookie Policy for more details.

4. How We Store and Protect Your Data

All information you provide is stored securely on UK-based servers or with trusted data processors. We take all reasonable steps to protect your data against loss, misuse, or unauthorised access.

If you create a password to access parts of the site, please keep it confidential and do not share it.

5. Sharing Your Information

We may share your information with:

  • Service providers and trusted partners who help us operate the site or send communications.

  • Our PR, events, or technical teams within Katch Communications Ltd.

  • Regulators or authorities, if required by law.

  • In the event of a business transfer or reorganisation, your data may form part of the transferred assets.

Whenever we share your data, we ensure it is handled securely and only for the purposes outlined in this policy.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Withdraw consent for marketing communications.

  • Object to certain types of processing.

You can exercise these rights by contacting us at info@mum-love.com

7. Links to Other Websites

Our site may contain links to partner or affiliate websites.

Please note that those sites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing them before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and where appropriate, notified to you by email. Please check back regularly to stay informed.

9. Contact

Questions or concerns about this Privacy Policy should be addressed to:

info@mum-love.com

Katch Communications Ltd, 39 Worthington Rd, Surbiton, KT6 7RU

At Mum Love, your privacy matters to us.

  • Here’s a simple overview of how we protect and use your information:

  • We collect basic details like your name, email, and profile information when you join or engage with our community.

  • We use your data to share uplifting content, opportunities, and event updates — and to make your experience on our site better.

  • We’ll only contact you if you’ve said yes, and you can unsubscribe or change your preferences anytime.

  • We never sell your personal data.

  • You can ask to see, correct, or delete your information by emailing info@mum-love.com.

We keep your data safe and follow all UK GDPR standards.